Privacy Policy

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 Last updated: 14 September 2026

• Who we are

SJ Home Scents is a small family-run business based in South Wales. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or place an order.

• Information we collect

We may collect your name, email address, telephone number, billing and delivery address, order details and messages you send us.

Our website provider may also collect technical information, such as your IP address, browser, device and information collected through cookies.

Payments are processed securely by our payment providers. SJ Home Scents does not receive or store your complete card details.

• How we use your information

We use your information to:

• Process, prepare and deliver your orders.
• Contact you about an order or enquiry.
• Provide customer service.
• Prevent fraud and keep our website secure.
• Maintain records required for tax and accounting purposes.
• Send marketing emails when you have chosen to receive them.

• Our lawful bases

We process personal information when it is necessary to fulfil a contract with you, comply with a legal obligation, support our legitimate business interests or where you have given consent.

• Sharing your information

We may share necessary information with trusted organisations that help us operate, including GoDaddy, payment providers and delivery companies.

We may also share information where required by law. We do not sell or rent your personal information.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate data-protection safeguards are used.

• How long we keep information

Order and transaction records are retained for as long as required by tax and accounting law. Enquiry information is normally retained for up to 12 months after the enquiry has been resolved.

Marketing information is kept until you unsubscribe or withdraw your consent.

Cookies

Our website uses essential cookies to operate features such as the shopping basket and checkout. With your permission, it may also use optional analytics or marketing cookies.

You can accept or reject optional cookies through the website’s cookie controls and adjust cookies through your browser settings.

• Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.

• Correct inaccurate or incomplete information.

• Ask us to delete or restrict the use of your information.

• Object to certain uses of your information.

• Withdraw consent at any time.

• Ask for your information in a portable format.

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

• Contact us

For questions about this policy or your personal information, contact:

SJ Home Scents
Email: sjhomescents@outlook.com
Telephone: 07950 625404

You can also complain to the Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how your information has been handled.

• Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will always appear on this page.